Returns and Exchange Policy
We always seek to satisfy our customers, therefore, contact us within 72 hours if you are unsatisfied with your purchase. We will work with you to make sure you have a great shopping experience. There are no cancelled orders due to the automatic processing of orders and international shipping times.
2. ELIGIBLE EXCHANGE
In order to be eligible for exchange please contact us after receipt of your purchase.
INELIGIBLE exchanges can be done with extra fee:
- $15 total for one ring
- $25 total for two
3. DEFECTED ITEMS
If any of your jewelry arrive defected we will send out a replacement within 3 business days after the defected jewelry is received by us.
4. INELIGIBLE REFUND/EXCHANGE
The following items are NOT eligible for refund or exchange:
- Wrong Size or product dimension
(please check fit guides before purchase to know your size)
- Items which were modified, customized and/or altered according to your specifications
- Custom orders or Promotional/ discounted orders
- Items damaged or altered while in your care (wear and tear)
- Items past its return date
5. WHAT IF MY PACKAGE IS LOST OR STOLEN?
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier. If you have nay further questions on how to do this reach out to our customer.